Refund policy

Return & Refund Policy — FlowVault AI

Effective date: 01/08/2026

Applies to: All digital products purchased at flowvaultai.com, including Knowledge Vaults, guides, prompt libraries, Vault+ subscriptions & other products released by FlowVault AI platform.

1. Our Products Are Digital

All products sold by FlowVault AI are digital goods — PDF guides, editable Word files, prompt libraries & other material/products — delivered instantly via download or email after purchase. They are not physical items and cannot be returned in the traditional sense.

2. All Sales Are Final

Because our products are delivered instantly and can be accessed, copied, and used immediately upon purchase, all sales are final and non-refundable, except in the specific situations described in Section 4 below.

We encourage you to review product descriptions, previews, and the free Workflow Pack before purchasing, to make sure a product fits your needs.

3. Your Right of Withdrawal (EU/EEA Customers)

If you are a consumer located in the European Union or European Economic Area, you normally have a 14-day right of withdrawal for online purchases under Directive 2011/83/EU.

This right does not apply to digital content delivered immediately, provided that:

  • You have explicitly requested immediate delivery/access before the withdrawal period ends, and
  • You have acknowledged that you lose your right of withdrawal once delivery begins.

By completing your purchase and confirming the checkout consent notice, you agree to immediate delivery of the digital content and acknowledge that your right of withdrawal is waived from that point on, in accordance with Article 16(m) of Directive 2011/83/EU.

4. When We Will Issue a Refund

Although our default policy is no refunds, we will make an exception and issue a full or partial refund in the following cases:

  • Duplicate charge — you were accidentally charged twice for the same product.
  • Technical failure — you are unable to access or download your purchase, and our support team is unable to resolve the issue within 5 business days.
  • Unauthorized transaction — the purchase is confirmed as fraudulent or unauthorized use of a payment method.

We do not offer refunds for:

  • Change of mind after purchase
  • Not reading the product description before buying
  • Expecting content that differs from what was described
  • Forgetting to apply a discount/promo code before checkout
  • Sharing your download link and losing access due to misuse

5. How to Request Support or a Refund

If something went wrong with your order, contact us before opening a payment dispute:

Email: inbox.flowvaultai@gmail.com Response time: within 1-2 business days

Please include your order number and a description of the issue. We'll do our best to resolve access or delivery problems quickly — most issues are technical and fixable without a refund.

6. Vault+ Subscription

If you are subscribed to Vault+:

  • You may cancel at any time; cancellation takes effect at the end of your current billing period.
  • We do not provide partial refunds for unused time within a billing period.
  • Access to previously downloaded content is retained even after cancellation; access to new/updated content ends when your subscription ends.

7. Chargebacks

If you believe you were charged in error, please contact us first at [insert support email] so we can resolve it directly. Filing a chargeback without contacting us first may result in temporary suspension of access to your purchases while the dispute is reviewed.

8. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase is the one that applies to that order.

9. Contact & Governing Law

This policy is governed by the laws of the Republic of Moldova, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence (including EU/EEA consumer law where applicable).

Questions? Contact us at inbox.flowvaultai@gmail.com